Privacy Policy

1. Scope and who is responsible

This Privacy Policy explains how Snail Realm handles information when you use our games, websites, customer support, and related services (collectively, the “Services”). It is intended to cover Dragon & Phoenix Duel / 龙凤争锋, package name [FINAL APPLICATION PACKAGE NAME], and any other application expressly linked to this Policy.

The developer and data controller responsible for the Services is [DEVELOPER / PUBLISHER NAME]. “Snail Realm” is used here as the game studio or brand name and does not, by itself, identify a registered legal entity.

2. Information we process

The actual categories depend on the final game build, enabled SDKs, platform settings, and your choices. Before publishing, confirm the items below against the app’s code, Google Play Data safety answers, and each SDK’s current disclosures.

Website note. This website is designed as a static site and does not intentionally set first-party advertising or analytics cookies. When hosted on Cloudflare Pages, Cloudflare may process limited network and security logs to deliver and protect the site. If analytics, forms, embeds, or cookies are added later, this section must be updated before they are enabled.

Sensitive data. The Services are not designed to request precise location, contacts, health information, government identifiers, or other sensitive personal data. Do not send sensitive information in support messages.

3. How we use information

Subject to the final product configuration, information may be used to:

• operate, maintain, secure, troubleshoot, and improve the Services;
• save or restore game state and provide requested features [CONFIRM IF APPLICABLE];
• respond to support, privacy, and business enquiries;
• deliver, measure, limit, and prevent fraud in advertising;
• process purchases and restore entitlements [DELETE IF NOT APPLICABLE];
• understand aggregated usage and technical performance;
• comply with law, enforce our Terms, and protect players, Snail Realm, and others.

We do not claim to sell personal information for money. Some privacy laws may define certain personalized advertising disclosures as a “sale,” “sharing,” or targeted advertising; see “Your choices” below.

4. Advertising, analytics, and third parties

The game may use third-party services that process data under their own terms and privacy notices. The final list must match the production build.

• Google AdMob / Google Mobile Ads. May process device, identifier, IP address, app activity, ad interaction, diagnostic, and approximate-location information to provide, measure, personalize where permitted, and protect advertising. Review Google’s Privacy Policy and how Google uses information from partner apps.
• AppLovin MAX. May process device, identifier, network, app, ad interaction, and diagnostic information for advertising, mediation, measurement, and fraud prevention. Review AppLovin’s Privacy Policy.
• Other mediated ad networks or service providers. [LIST EVERY PRODUCTION SDK / MEDIATION PARTNER AND LINK ITS PRIVACY NOTICE]

Advertising partners may use IP addresses, mobile identifiers, SDK storage, and similar technologies. Where required, the app should request consent before personalized advertising or relevant SDK processing begins. The final app must pass the user’s consent and opt-out signals correctly to each integrated partner.

We may also disclose information to infrastructure and support vendors acting on our instructions; app stores and payment providers; professional advisers; authorities where legally required; and a successor if the relevant game business is reorganized or transferred, subject to applicable safeguards.

5. Legal bases for processing

Where laws such as the GDPR or UK GDPR apply, the legal basis may be:

• Contract — to provide requested game functionality, purchases, or support.
• Legitimate interests — to secure, debug, maintain, and improve the Services, prevent fraud, and understand performance, balanced against your rights.
• Consent — for personalized advertising, certain identifiers or storage, and other processing where consent is required. You may withdraw consent through the in-app privacy controls or device settings.
• Legal obligation — to meet tax, accounting, consumer-protection, law-enforcement, or privacy duties.

[CONFIRM EACH PURPOSE AND LEGAL BASIS WITH THE FINAL DATA MAP]

6. Your choices and controls

• Privacy choices in the app: provide a “Privacy choices” or “Manage consent” entry that lets eligible users revisit advertising consent. [CONFIRM MENU PATH]
• Device advertising controls: reset or delete the advertising identifier and limit ad personalization through Android or iOS settings, where available.
• Google advertising: review My Ad Center and Google account ad settings.
• AppLovin privacy choices: follow the options described in AppLovin’s Privacy Policy and any in-app consent flow.
• Notifications: disable notifications in your device settings. [DELETE IF THE APP HAS NO NOTIFICATIONS]
• Uninstall: you can stop local app processing by uninstalling the game, though providers may retain data as described below.

7. Data retention

We retain information only as long as reasonably necessary for the purposes described here, including security, dispute resolution, and legal compliance. Support messages are retained for [SUPPORT RETENTION PERIOD]; game/account data for [GAME DATA RETENTION PERIOD OR “NOT APPLICABLE”]; and backup or legal records for [BACKUP / LEGAL RETENTION PERIOD]. Third-party providers set their own retention periods under their policies.

8. Children’s privacy

[SELECT AND COMPLETE ONE AUDIENCE POSITION BEFORE LAUNCH]

General-audience option: The Services are not directed to children under the minimum age required by local law, and we do not knowingly collect personal information from such children. If you believe a child provided information, contact us so we can investigate and delete it where required.

Child-directed or mixed-audience option: Replace the paragraph above with a policy tailored to the actual age gate, Families Policy status, ad treatment, parental-consent method, SDK configuration, and countries served. Do not publish a child-directed build using this generic wording.

9. International data transfers

Service providers may process information in countries other than where you live. Where required, we and our providers rely on recognized safeguards such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism. [CONFIRM CONTROLLER LOCATION AND TRANSFER MECHANISMS]

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security. [ADD MATERIAL SECURITY PRACTICES THAT ARE ACTUALLY USED]

11. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information; object to or withdraw consent for processing; opt out of certain targeted advertising, sale, or sharing; and appeal a denied request. You may also complain to your local data protection authority.

To request a privacy action, email [PRIVACY CONTACT EMAIL] with the subject “Privacy Request.” We may need to verify your identity and jurisdiction. Authorized agents may submit requests where permitted. We will not discriminate against you for exercising applicable rights.

If Snail Realm does not operate user accounts or hold data that can reasonably be linked to you, we may be unable to identify or delete data held independently by an advertising provider. In that case, use the provider’s privacy controls or contact it directly.

12. Changes to this Policy

We may update this Policy when the Services, SDKs, or legal requirements change. We will post the revised version here and update the date above. Where required, we will provide additional notice or request consent.

13. Contact

Developer / publisher: [DEVELOPER / PUBLISHER NAME]
Brand: Snail Realm
Privacy email: [PRIVACY CONTACT EMAIL]
Support email: [SUPPORT EMAIL]
Country or region: [COUNTRY / REGION]
Postal contact, if legally required: [POSTAL CONTACT OR REPRESENTATIVE]